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    RETURN/EXCHANGE POLICY

    We will accept returns and/or exchanges within 30 days of PURCHASE. Product must be in original packaging and in new condition.

    DO NOT use or chalk grips until you ensure the grips are the correct size. Sizing is approximate and often times a personal preference, so please keep in mind that you cannot return the grips once they have been used. 

    DO NOT use or workout in knee sleeves.  Sizing is approximate and often times a personal preference, so please keep in mind that you cannot return the sleeves once they have been used. 

    • Continental US customers will be responsible for return shipping only (An exchanged item shipping via freight will be subject to a return shipping cost)
    • International customers will be responsible for shipping both ways.
    • Closeout/Sale items are final. No returns or exchanges.
    • Please allow 5-7 business days (Once we receive the product) for your return to be processed or an exchange to be sent

     **For defective items please email GetBetter@BearKompleX.com with a picture and your order # so we can confirm date of purchase and provide warranty information.**

     If you would like a return or exchange, please follow the instructions per the return form in your package.

     Didn't receive the return form in your package? DOWNLOAD RETURN FORM

     

    As soon as your return is received, we will process the return per your instructions.

    Refunds: You will receive an email when your refund had been issued to the original form of payment.

    Exchanges: We recommend checking the website to make sure that your exchange item is in stock before sending your item back. Once the exchange is received, you will receive an email with tracking information when the new item is sent out. 

    ***Original shipping costs will not be refunded***
    *Sales are final on discounted sale items and cannot be returned*